Customer Service Representative
Freeman Holdings Group · Waco, TX · 1 mo ago
On-siteCustomer ServiceInternship
About the role
The Customer Service Representative plays a crucial role in ensuring exceptional customer service, aligning with the company's motto of "We are Ladies and Gentlemen, serving Ladies and Gentlemen." This position requires a warm, professional demeanor and strong interpersonal skills.
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers, including making reservations as needed
- Invoicing for services rendered to customers and pilots
- Proactively prepare for all incoming aircraft
- Timely feedback to the company regarding service failures or customer concerns
- Partner with the line service team to meet and exceed customer expectations
- Maintain a neat work area at all times, including the front desk, lobby, and all FBO amenities
Requirements
- Customer focus: outgoing and extroverted
- Effective communication skills: in person, on phone, and through radio communications
- Strong computer skills: Microsoft Office products and point-of-sale programs
- Basic mathematical knowledge
- Ability to operate a motor vehicle and be insurable by the company’s insurance policy (requires a clean driving record)
Competencies
- Customer focus
- Communication skills
- Computer skills
- Mathematical knowledge
- Vehicle operation and insurance eligibility
Pay and Benefits
- Starting at $15.00/hr
- Comprehensive benefits package including a matching 401k program, Paid Time Off (PTO), medical, dental, and vision coverage
- Performance-based bonuses
Work Environment
- Professional environment
- Physical demands: must be able to lift 10 pounds, stand to greet customers, walk throughout the facility, and possibly be exposed to hazardous noise levels, chemicals, fumes, and machinery
Qualifications
- Customer service experience, preferably in the service industry
- High school diploma or equivalent
- Entry-level position
- Ability to work evenings and weekends
- Able to pass a background check
- Zero-tolerance drug-free workplace