Call Center Representative - Site Support

About the role

We are seeking a Call Center Representative to support our fingerprinting, photo, and I-9 processing sites across the country. The ideal candidate will have a positive attitude and provide exceptional customer service.

Responsibilities

• Takes incoming calls from our fingerprinting, photo, and I-9 processing sites across the country.
• Sets up and maintains the Fieldprint Station sites in remote locations.
• Provides basic technical support for end users of the Fieldprint Station sites.
• Manages the shipping process for defective devices in the field.
• Provides end user support via phone to ensure successful use of the Fieldprint Station and Livescan device.
• Understands and provides support on scanning protocols.

Requirements

• A high school diploma or equivalent.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Professional and positive attitude.
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Ability to manage multiple tasks or projects.

Skills

• Basic technical support.
• Return authorization and shipping process management.
• End user support via phone.
• Scanning protocol understanding and support.

Benefits

• Casual dress code.
• Flexible work schedules.
• Employee referral bonus program.
• Commuter benefit program.

Pay

$16.20/hr.

Schedule

M-F 11am-7pm, with an occasional Saturday.