Call Center Customer Service Representative - On Site
Clark's Termite & Pest Control · Charlotte, NC · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
Join our team as a Call Center Customer Service Representative. Provide exceptional customer service to ensure customer satisfaction and loyalty.
Responsibilities
- Handle incoming calls and emails in a timely and professional manner.
- Resolve customer issues and inquiries through effective communication and problem-solving skills.
- Follow up with customers to ensure their needs are met and provide feedback on their experience.
- Adhere to company policies and procedures to maintain a high level of service quality.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience in customer service or a related field is preferred but not required.
Qualifications
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of basic call center operations and CRM systems.
Skills
- Customer service orientation.
- Problem-solving abilities.
- Effective communication skills.
- Technical proficiency with CRM software.
Benefits
- Competitive compensation package.
- Flexible schedule options.
- Professional development opportunities.
- Health insurance benefits.
Pay
- $15.00 per hour.
Schedule
- Variable hours to accommodate shifts and coverage needs.
Contact Information
To apply, please fill out the form below or contact us at [Contact Information].
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