Call Center Representative - On Site

Key Responsibilities

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Aid healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications

• Minimum of 1 year of experience in a medical call center environment
• Strong communication and interpersonal skills
• Experience navigating patient management systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team