Call Center Representative, Shepherdstown WV (VE260323903WV)
The Bowen Group (a GTSC Company) · Shepherdstown, WV · 3 mo ago
HybridCustomer ServiceFull-time
About the role
Join our team as a Call Center Representative in Shepherdstown, WV. We are seeking individuals who are passionate about customer service and enjoy helping others.
Responsibilities
- Handle incoming calls from customers in a professional manner
- Provide accurate and timely responses to customer inquiries
- Resolve customer issues and complaints efficiently
- Follow up with customers to ensure satisfaction
- Adhere to company policies and procedures
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work independently and manage time effectively
- Strong problem-solving and customer service skills
- Proficient in Microsoft Office applications
Qualifications
- Previous experience in a call center environment is a plus
- Flexible schedule to accommodate shifts
Skills
- Customer service orientation
- Technical proficiency with call center software
- Strong organizational and multitasking abilities
Benefits
- Competitive salary
- Health insurance options
- Paid time off
- Professional development opportunities
Pay
$18.00 per hour
Schedule
Variable schedule to accommodate shifts