Call Center Representative - Paid Training

About the role

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to new and existing customers so they get the most value and enjoyment from their DISH TV experience. We provide full-time paid training to develop soft‑skills, technical skills, and company‑specific knowledge through instructor‑led courses, roleplays, call observations, and hands‑on practice.

Responsibilities

• Take back‑to‑back tech support or customer service phone calls with customers throughout your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
• Promote additional products and services.

Requirements

• High school diploma or GED.
• Ability to work full‑time on‑site.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with an active data network connection.
• Pre‑employment screen (including drug test and acceptable driving record).
• Ability to remain engaged on the phone throughout your shift with minimal to no distractions; camera on during all video meetings.
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.

Benefits

• Career growth: opportunity to promote within your first year.
• Comprehensive benefits: paid training, time off, medical, dental, vision, life insurance, HSA, 401(K) with company match, employee stock purchasing program, tuition reimbursement.
• Exclusive perks: complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), Boost Mobile plans (starting at $15/month).

Pay

Starting pay: $17.50/hour, with opportunity to increase to $19.25/hour within 60 days. Additional $2/hour for work after 6 PM and $2/hour for weekend work; differentials compound (up to $4/hour extra when both apply). Compensation may reflect a combination of hourly pay rate and location pay differential.

Schedule

Full‑time on‑site position with shifts that may include evenings, weekends, or holidays. Shift differentials apply for work after 6 PM and on weekends.