Call Center Representative (Remote After Training)

About the role

The role involves providing exceptional customer service via phone and email to online banking users, addressing their questions and concerns, and supporting the call center.

Responsibilities

• Provide outstanding service to online banking end users with a professional and outgoing attitude.
• Successfully address customer questions and concerns.
• Support the call volume for the customer service center.
• Utilize strong written communication skills to respond to internal and external email inquiries promptly and efficiently.
• Serve as a service liaison between online customers and third-party service providers.
• Process new online account set-ups and maintain existing accounts.
• Assist other areas of the call center as needed.

Qualifications

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Proficient in Microsoft Office.

Benefits

Available benefits include medical, dental, and vision coverage, critical illness, accident, and hospital insurance, a 401(k) retirement plan, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, an employee assistance program, time off/leave (PTO, vacation, or sick leave), and a hybrid work schedule in Wakefield, MA.

Requirements

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), and Workplace Type – Hybrid position in Wakefield, MA.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.