Remote - Call Center Representative

Description

Mechanical Locks- Kwikset
General Duties:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.
• Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directs them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone, completes information on computer screen with all of the pertinent data.
• Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Aid consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Skills:

• Call center
• Customer support
• Trouble shoot
• Customer service
• Troubleshooting
• Technical support

Top Skills:

• Call center
• Customer support
• Trouble shoot

Additional Skills & Qualifications:

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
• Previous experience in the hardware and home improvement industry preferred
• Technical mindset and the willingness to learn - most of this position is self taught
• The biggest thing is their personality and willingness to learn. They want someone self motivated
• Type 35+ WPM
• High School diploma or equivalent
• Good verbal and written communication skills, bilingual in Spanish or French a plus
• Problem-solver; ability to deal with customers (internal and external) in difficult situations
• Basic mechanical aptitude

Requirements:

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location: This is a Contract to Hire position based out of Ontario, CA. Pay And Benefits: The pay range for this position is $18.00 - $18.00/hr. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services: We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.