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Jobs · Human Resources · Iowa

Call Center Training Instructor

MCI · Iowa City, IA · 1 mo ago
Human ResourcesFull-time

About

MCI is a leading provider of contact center solutions across various industries including Automotive Industry, Energy & Utilities, Financial Services, Government & Municipal, Healthcare Services, Insurance Industry, Property & Real Estate, Retail & Ecommerce, Technology Sector, and Transportation & Travel. Our service delivery locations span the United States, Canada, Central America, Europe, Philippines, and South Africa.

Our Approach

We offer a comprehensive approach to CX business process outsourcing, appointment setting, back office administration, call center services, customer service, call answering service, inbound sales, outbound call center services, B2B sales, B2C sales, call monitoring services, customer retention, debt collection, email support, fundraising, lead generation, live chat support, omnichannel support, recruiting outsourcing, technical support, CX technology solutions, cloud call center software, contact center automation, managed IVR, natural language processing, CX professional services, CRM call center telephony integration, CX data & analytics, CX strategy, dialer ACD administration, industry expertise, and insights.

Services

  • CX Business Process Outsourcing
  • Appointment Setting
  • Back Office Administration
  • Call Center Services
  • Inbound Call Center Services
  • Customer Service
  • Call Answering Service
  • Inbound Sales
  • Outbound Call Center Services
  • B2B Sales
  • B2C Sales
  • Call Monitoring Services
  • Customer Retention
  • Debt Collection
  • Email Support
  • Fundraising
  • Lead Generation
  • Live Chat Support
  • Omnichannel Support
  • Recruiting Outsourcing
  • Technical Support
  • CX Technology Solutions
  • Cloud Call Center Software
  • Contact Center Automation
  • Managed IVR
  • Natural Language Processing
  • CX Professional Services
  • CRM Call Center Telephony Integration
  • CX Data & Analytics
  • CX Strategy
  • Dialer ACD Administration
  • Industry Expertise
  • Automotive Industry
  • Energy & Utilities
  • Financial Services
  • Government & Municipal
  • Healthcare Services
  • Insurance Industry
  • Property & Real Estate
  • Retail & Ecommerce
  • Technology Sector
  • Telecommunications
  • Transportation & Travel

Benefits

At MCI, we provide continuous improvement and nimble, on-point execution to ensure your business processes are optimized and efficient.

Pay

Compensation details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.

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