Call Center Representative - Mexico Remote

About the role

Join our team in our Hermosillo, Mexico location! We’re building a team of experts who can help our customers tackle their home improvement projects with confidence. Our Home Improvement Agents help customers manage their online orders with confidence and care. You’ll assist with placing and tracking orders, processing returns and/or cancellations and more!

Responsibilities

• Support a wide range of inquiries with a goal of a one-call solution, resolving each issue in real time
• Use strong communication skills, problem-solving ability, and system navigation skills to assist customers
• Place and track orders, process returns and/or cancellations
• Quickly reset with a fresh, upbeat attitude between calls in a fast-paced environment

Requirements

• Minimum Middle School certificate
• Fluent in English and Spanish
• Ability to type 30 words per minute
• Intermediate/advanced technical proficiency and call center experience
• Ability to toggle back and forth between multiple systems while communicating with the customer

Work environment

• Full-time work, 5 days a week with 9.5-hour shifts, and 2 days off
• Remote work from home office in Mexico

Pay

• Base: $14,000 MXN + Bonus potential: $3,300 MXN + Work at Home Bonus $575 MXN – up to $17,875 MXN monthly
• Pay rates vary by program fit during selection consideration

Technical requirements

• PC or laptop running Windows 11 operating system (no Mac, Chromebook, Tablet or Smartphone)
• High-speed internet – minimum download speed of 30 Mbps and minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (Wi-Fi is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• VoIP USB headset with microphone and a webcam for training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.