DirectJobHub
Jobs · OTHR

Part Time Call Center Representative - Mexico Remote

ResultsCX · United States · 5 days ago
RemoteRemoteOTHR$13k/moOther

Join our team in our Hermosillo, Mexico location!

About the role

Availability: Part-Time work 35 hours & Sundays OFF!

Responsibilities

  • Toggle back and forth between multiple systems while communicating with the customer.
  • Resolve issues in real time using strong communication skills, problem solving ability, and system navigation skills.
  • Help customers manage their needs with confidence and care.
  • Turn frustrating situations into positive customer experiences through empathy, accuracy, and problem-solving.

Requirements

  • Minimum Middle School certificate.
  • Fluent in English, Spanish.
  • Ability to type 30 words per minute.
  • Intermediate/Advanced technical proficiency and call center experience.

Benefits

  • Base Pay: $10.208
  • Bonus Potential: $2,406
  • Work at Home Bonus: Up to $13,189
  • Monthly Pay Range: Up to $13,189

Qualifications

  • PC or laptop running Windows 11 operating system.
  • High Speed Internet with minimum download speed of 30 Mbps and a minimum upload speed of 10 Mbps.
  • Dedicated computer monitors (minimum 13 inches or larger).
  • VoIP USB Headset with microphone and a Web Cam for Training.
  • Dedicated workspace in your home that is free of background noise and distractions.

Skills

  • Strong communication skills.
  • Problem-solving ability.
  • System navigation skills.

ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Similar jobs