Remote Bilingual Customer Service Representative | Mexico

About the role

We're growing our customer service teams across Mexico and looking for experienced Customer Service Representatives to support US-based customer support operations. This is a fully remote opportunity for professionals who want to join international teams while working from home.

Pay

$5.50 USD per hour, paid weekly in arrears as an independent contractor.

Training is paid in full.

Technical Requirements

To be considered, candidates must meet all of the following technical requirements:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor or higher
• Fibre internet with a wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Requirements

• Previous US BPO or call center experience
• Excellent spoken and written English communication skills
• Strong customer service and communication skills
• Experience handling inbound and/or outbound customer interactions
• Ability to multitask and work efficiently across multiple systems
• Professional, reliable, and detail-oriented mindset
• Comfortable working in structured remote environments

Experience Backgrounds

We welcome candidates with experience in the following areas:

• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Call Center / BPO Environments

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process:

• Resume and Pre-Screen Questionnaire Review
• One-Way Video Interview
• Live Teams Interview
• Final Interview

This is an English-speaking role; all resumes must be submitted in English to be considered. Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.