Call Center Representative - Mexico Remote

About the role

Full Location: Remote - MX Call Center Representative - Mexico Remote. Join our team in our Hermosillo, Mexico location! ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies, designing, building, and delivering digitally influenced customer journeys that achieve satisfaction and loyalty while improving efficiency and reducing costs. With a 30+-year track record, ResultsCX operates over 20 geographic hubs and employs approximately 20,000 colleagues worldwide, specializing in actionable analytics, contact center as a service (CCaaS), and the SupportPredict AI‑powered digital experience platform.

Responsibilities

• Assist with placing and tracking customer orders.
• Process returns and/or cancellations.
• Support a wide range of inquiries with a goal of one‑call resolution.
• Resolve issues in real time using strong communication skills, problem‑solving ability, and system navigation.
• Thrive in a fast‑paced environment, helping customers through various situations.
• Reset quickly with a fresh, upbeat attitude between calls.
• Provide accurate information and options (e.g., rescheduling or canceling) to ensure customers feel informed and in control.

Requirements

• PC or laptop running Windows 11 operating system (no Mac, Chromebook, tablet, or smartphone).
• High‑speed internet: minimum download speed 30 Mbps, upload speed 10 Mbps.
• Ability to connect directly to the ISP modem via Ethernet cable (Wi‑Fi not acceptable).
• Two dedicated computer monitors, minimum 13 inches each.
• VoIP USB headset with microphone and a webcam for training.
• Dedicated workspace free of background noise and distractions.
• Additional equipment specifications will be tested during the interview process.

Qualifications

• Minimum Middle School certificate.
• Fluent in English and Spanish.
• Ability to type 30 words per minute.
• Intermediate/advanced technical proficiency and call‑center experience.
• Capable of toggling between multiple systems while communicating with customers.

Skills

• Strong communication skills.
• Problem‑solving ability.
• System navigation proficiency.
• Ability to work effectively in a fast‑paced environment.
• Customer‑focused mindset with a positive, upbeat attitude.
• Experience managing online orders, processing returns/cancellations.
• Focus on delivering one‑call solutions.

Pay

Base: $14,000 + Bonus potential: $3,300 + Work‑at‑Home bonus: $575 = Up to $17,875 monthly. Pay rates vary by program fit during selection consideration.

Schedule

Full‑time work, 5 days per week with 9.5‑hour shifts, and 2 days off.