Call Center Representative- HVAC, Plumbing & Electrical

Why Choose McHales?

- Incentive-packed pay structure

- Generous Paid Time Off

- Full Comprehensive health benefits

- We prioritize Family Dynamics and champion Work-Life Harmony

About the role

We’re on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team.

Responsibilities

• Turning inbound calls into booked appointments
• Utilizing call scripts— with personality
• Address concerns with confidence and care
• Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy
• Creating genuine connections and winning loyal customers for life
• Participating in training sessions to sharpen your skills
• Keeping customer records up-to-date and organized

Requirements

• 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
• Tech savvy, quick on the keyboard, and phone friendly
• Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
• Friendly, upbeat communicator— both written and spoken
• CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)

Qualifications

• 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
• Tech savvy, quick on the keyboard, and phone friendly
• Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
• Friendly, upbeat communicator— both written and spoken
• CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)

Skills

• Self-Motivated
• Confidence and comfort on the phone
• Customer service oriented
• Technical skills (Keyboard, Phone)
• CRM experience (ServiceTitan, Salesforce, Housecall Pro, etc.)

Benefits

• Medical
• 401K match
• Paid holidays
• Birthday celebrations

Pay

Hourly pay + performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty.

Schedule

• Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis
• Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)