Call Center Representative - Call Center

About the Role

Under the general direction of the Call Center Coordinator KC or appropriate Practice Administrator/Manager, provides telephone support to the clinics by answering patient calls; Accesses the Epic system; Creates in basket messages; and performs other duties as assigned.

Required Qualifications

• 2 years customer service experience

Preferred Qualifications

• Clerical, medical, and call center/phone work experience

Benefits

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Pay

Base pay range: $18.82 - $28.20 per hour. Placement on the range is determined by relevant job experience and other applicable factors. Additional compensation may be available, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.