Call Center Representative (131-70)

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health, and educational services for people of all cultures.

About the role

Familiar with LCDF protocols, policies, and procedures. Responsible for professionally responding to all clinical, administrative, or access inquiries. The Representative handles a large volume of calls regarding patient care needs, including scheduling in a timely manner, answering calls, requesting refills and referrals, while upholding the company’s core values.

Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Motel

Responsibilities

• Respond to clinical, administrative, or access inquiries professionally.
• Handle a high volume of calls related to patient care needs.
• Schedule appointments efficiently and accurately.
• Process prescription refills and referrals.
• Maintain strong communication and customer service standards.
• Work independently and as part of a team in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Medical office experience in appointment scheduling and extensive public contact work, preferably via telephone, with a minimum of one year in a clerical position.
• Must pass a criminal background check.
• Maintain a current driver’s license, automobile insurance, and a clean driving record.
• Bilingual (English/Spanish) preferred.

Skills

• Excellent verbal and written communication skills.
• Strong PC skills, including typing and internet navigation.
• Exceptional customer service and problem-solving abilities.
• Ability to multitask and handle multiple priorities in a high-pressure environment.
• Professional telephone demeanor with clear pronunciation and grammar.
• Strong listening and organizational skills.
• Consistent attendance and stable work history.
• Detail-oriented with a focus on accuracy.
• Previous customer service or call center experience is preferred.

Benefits

• Health Insurance (PPO)
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• 9 paid holidays
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

Non-exempt position. Pay: $15.35 per hour.