Call Center Representative - (27-03)

Job Summary

Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind.

Core Values

• Trust
• Quality
• Respect
• Responsibility
• Commitment
• Team Work

Core Competencies

• Excellent communication skills both verbal and written.
• Excellent PC skills. Strong typing and Internet navigation skills required.
• Strong Communication and customer service skills.
• Organization and coordinating skills the ability to multi-task and handle multiple priorities and changes with professionalism.
• Ability to work in a high volume, high pressure, deadline-oriented environment.
• Ability to work independently and as a contributing team member.
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong listening skills.
• Strong problem solving skills and has the ability to multi-task.
• Consistent in attendance and stable work history.
• Proven ability to provide customer service.
• Detail oriented.
• Previous customer service or call center experience is preferred.

Job Requirements

• High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
• Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
• Bilingual English/Spanish preferred.

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

Location: Las Cruces. Offsite remote work possible after 90 days.

Job ID / requisition number: 27-03-672-01