Call Center Representative (09-03)

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health, and educational services for people of all cultures.

Non-exempt position paying $15.35 per hour.

About the role

Familiar with LCDF protocols, policies, and procedures. Responsible for professionally responding to all clinical, administrative, or access inquiries. The Representative handles a large volume of calls regarding patient care needs, including scheduling appointments in a timely manner, answering calls, requesting refills and referrals, while upholding the company’s core values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

Location: Sunland Park

Responsibilities

• Respond to clinical, administrative, or access inquiries professionally
• Manage a high volume of calls related to patient care needs
• Schedule appointments efficiently and accurately
• Process prescription refills and referrals
• Maintain strong adherence to company core values

Requirements

• High school diploma or equivalent
• Medical office experience in appointment scheduling and extensive public contact work, preferably via telephone
• Minimum of one year in a clerical position
• Must pass a criminal background check
• Maintain a current driver’s license, automobile insurance, and a clean driving record
• Bilingual (English/Spanish) preferred

Skills

• Excellent verbal and written communication skills
• Strong PC, typing, and internet navigation skills
• Exceptional customer service and communication abilities
• Organizational and multitasking skills with the ability to handle multiple priorities and changes professionally
• Ability to work in a high-volume, high-pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Professional telephone presence (tone, clarity, pronunciation, grammar)
• Strong listening and problem-solving skills
• Detail-oriented with a consistent attendance record and stable work history
• Previous customer service or call center experience preferred

Benefits

• Health Insurance (PPO)
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• 9 paid holidays
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement