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Jobs · Customer Service · Texas

Call Center Rep - Part Time (29 hours)

First Community Credit Union - Houston, TX · Houston, TX · 5 mo ago
On-siteCustomer ServicePart-time

About the role

This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities.

Responsibilities

  • Manage multiple daily calls
  • Complete a variety of daily administrative tasks
  • Provide first-rate member service
  • Meet an established number of daily and monthly calls
  • Seek ongoing cross-sell opportunities

Requirements

  • Minimum of one year customer service experience
  • Flexibility to work until 8 pm during the week
  • Minimum of three - six months of on-site training at our NW Houston location
  • Saturday availability
  • Bilingual (Spanish) is preferred

Qualifications

  • High school diploma or equivalent
  • Strong communication skills
  • Ability to work independently and as part of a team

Skills

  • Customer service skills
  • Administrative skills
  • Call center experience

Benefits

  • Medical, dental, and vision coverage
  • Long and short-term disability
  • Family life insurance coverage
  • Paid time off
  • Time off for volunteer events
  • 401(k) and generous match
  • Community service events
  • Free credit union membership
  • Full range of banking services
  • Health and wellness program
  • Employee Activity Club

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and can vary depending on the needs of the department.

First Community

First Community is a progressive $2.5B+ asset credit union based out of Houston, Texas. We offer an excellent full-time benefits package that includes medical, dental, and vision coverage, long and short-term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part-time and full-time employees are eligible for 401(k) and a very generous 401(k) match. All First Community employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an Employee Activity Club.

About First Community

First Community has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. First Community has a field of membership across 41 counties in the state of Texas. From our small beginnings to our current $2.5+ billion in assets, we have always operated under the philosophy of "people-helping-people". First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. First Community also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 170,000 members at our 14 locations. Wouldn’t you like to be a part of our growing team?

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