Call Center Rep ON SITE - Clearwater, FL

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.
• Must live in Clearwater area as this is an in office role.

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (vacation and holidays).
• Growth & Development: Ongoing training and professional development.
• Work-Life Balance: Remote or hybrid work options (if applicable).
• Wellness programs and mental health support.