Call Center Rep

About the role

Call Center / Customer Service Representatives needed in Naperville, Illinois. This is a Temporary to Hire job opportunity. This role is 100% in-office in Naperville, IL.

Schedule

• Shift: Monday-Friday (10:30am-7:00pm)
• Must be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks

Pay

• $17.25/hour to start (will increase to $18.25/hr. + commission following training)
• Higher rates for bilingual Spanish speakers

Why you should apply

• Competitive base pay
• Opportunity to earn additional incentives such as performance-based bonuses and sales commissions
• Join a positive, result-driven culture that values your contributions and ideas
• Work with a team that's passionate about promoting home warranty and energy-related products
• Gain valuable experience with industry-leading CRM tools in a growing organization

What's a typical day as an Onsite Contact Center Sales Representative?

You'll be:

• Engaging with customers via phone and online to promote home warranty and energy-related products
• Making outbound calls and managing inbound inquiries with professionalism and enthusiasm
• Understanding customer needs and offering tailored solutions to drive sales and satisfaction
• Meeting and exceeding individual and team sales goals
• Maintaining accurate records in the CRM system and staying current on product knowledge
• Collaborating with teammates and sharing best practices to enhance performance
• Contributing to a positive workplace culture that reflects company values

Qualifications

• At least 3 years of customer service or sales experience, ideally in a contact center environment
• Proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets
• Strong communication skills across verbal, written, and digital platforms
• Experienced with CRM tools such as Salesforce or HubSpot
• Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting
• Team-player with a positive attitude and a passion for helping others
• High School Diploma or GED
• Comfortable with basic computer literacy and Microsoft Office Suite

Preferred qualifications

• Experience in home warranty or utility services
• Knowledge of HVAC systems
• Bilingual in Spanish

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Contact

Interested? Please email resume to: spisana@kellyservices.com. Questions? Please call (630) 506-8757 and ask for Nancy.