Call Center Registered Nurse - Temporary

What You’ll Do

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

Requirements

• You’re a Great Fit if You Have:
• 5+ Years of Recent Hands-On Acute Care RN Experience
• ER or Med-Surg strongly preferred
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone-based care and multi-screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• A mission-first mindset and passion for serving military-connected communities
• If You Also Have:
• Experience with behavioral health, mother-baby, and/or peds
• Past work in telehealth, triage, or call center nursing
• Familiarity with military healthcare systems or VA patients

Pay & Perks

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote – Work From Home
• Most schedules include Saturday and Sunday and do not rotate
• Shifts Available (Share Your Schedule Preference!)
• Day Shifts
• Evening Shifts
• Night Shifts

Training

• Approximately 6 Weeks
• Paid Training | Monday–Friday, 8:00 AM – 4:30 PM
• Start Date: July 27, 2026

Benefits

• We will assist with licensure in all 50 states within the first 90 days of hire.
• Competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Requirements

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
• Mandatory to obtain licenses in all 50 states (we support you here!)

Company Information

• MPF Federal is an equal opportunity employer.