Call Center Manager
Location: Spokane, WA
About Us
Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers stylish, cost-effective, low-maintenance bath improvements to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products. America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our team.
Responsibilities
- Schedule and confirm appointments for our sales team
- Recruit, train, coach, and manage Call Center Representatives
- Answer inbound calls and make outbound calls to prospective customers
- Deliver exceptional customer service and resolve customer concerns
- Manage and coordinate sales representatives' schedules
- Monitor team performance and ensure productivity goals are met
- Achieve weekly and monthly appointment-setting quotas
- Track key performance metrics and provide performance feedback
- Maintain accurate customer records and reporting
Requirements
- Previous call center leadership or management experience preferred
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Comfortable using CRM systems and Microsoft Office applications
- Ability to motivate and develop a team
- Strong problem-solving and conflict-resolution skills
- High school diploma or equivalent required
Benefits
- Competitive base salary of $50,000 annually
- Monthly and quarterly bonus opportunities
- Career growth with a rapidly expanding company
- Paid training
- Supportive team environment
- Opportunity to make a direct impact on company growth
Schedule
Evening and weekend availability is required.
Pay
$50,000 annually + performance bonuses