Call Center Manager
Community Dental Care · Maplewood, MN · 1 mo ago
On-siteAdministrative$25–$30/hrFull-time
Responsibilities
- Manage and coach a team of call center representatives.
- Monitor call quality, productivity, and performance metrics.
- Oversee patient scheduling, and communications using Open Dental and Solutionreach.
- Handle escalated patient concerns and ensure excellent customer service.
- Aid in hiring, training, and staff development.
- Improve workflows and drive team performance.
Qualifications
- 3+ years of call center or customer service leadership experience.
- Experience with Open Dental and Solutionreach preferred.
- Strong leadership, communication, and coaching skills.
- Ability to manage performance metrics and improve processes.
- Healthcare or dental industry experience preferred.
Skills
- Strong leadership, communication, and coaching skills.
- Experience with Open Dental and Solutionreach preferred.
Pay
Salary Range: $25.00 - $30.00 Hourly
Benefits
N/A