Call Center Logistics Coordinator (Healthcare)

About the role

The Logistics Coordinator will be responsible for the scheduling of incoming clients from the Call Center to the respective ARS facility, auditing pre-admission charts, and chart documentation between CRM systems. They will act as a liaison between the Call Center and ARS facilities, maintain strict client confidentiality, document information efficiently in CRM Salesforce, coordinate with ARS facilities regarding travel information, ensure any changes to scheduled clients are communicated to the appropriate ARS facility, participate in morning strategy meetings for incoming clients, execute congratulatory calls to scheduled consumers, provide program information to prospective clients and families, conduct telephone conversations in a friendly and professional manner, and follow all policy and procedures of Advanced Recovery Systems.

Responsibilities

• Schedule incoming clients from the Call Center to the respective ARS facility
• Audit pre-admission charts and document information in CRM Salesforce
• Coordinate with ARS facilities regarding travel information for incoming clients
• Ensure any changes to scheduled clients are communicated to the appropriate ARS facility
• Participate in morning strategy meetings for incoming clients
• Execute congratulatory calls to scheduled consumers
• Provide program information to prospective clients and families as needed
• Conduct telephone conversations in a friendly and professional manner
• Maintain clear communications with supervisors and co-workers
• Receive and screen visitors and/or telephone calls, providing general and specialized information about the facility
• Participate in staff meetings as needed

Requirements

• High School Diploma or GED
• Minimum of 1 year experience in a treatment setting, preferably in a Substance Abuse/Recovery agency
• Capable of answering calls promptly
• Demonstrate first call resolution capabilities
• Capable of conducting pre-admission assessments to determine the appropriateness of the admission
• Capable of obtaining accurate insurance information
• Knowledge of DCF guidelines
• Knowledge of Joint Commission Standards
• Knowledge of Drug-Free Workplace Policies
• Proficiency in communication and written skills
• Time Management Skills
• Familiarity with community resources

Qualifications

• None specified

Skills

• Excellent communication skills
• Ability to manage time effectively
• Knowledge of relevant policies and standards

Benefits

• Competitive pay
• Paid Time Off: up to 2 weeks per year plus sick and holiday pay
• Retirement: 401K with a matching contribution
• Health, Vision, Dental, Life, and Teladoc insurance
• Up to $1500 HSA contribution from the company
• Employee referral bonus up to $4,000