Call Center (Lead Generation) Representative

Highland Hills / Beachwood, OH | Full-Time, Onsite

About the role

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team. No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

Schedule

• Mon, Wed, Thurs & Fri, 12 PM–9 PM
• Sat, 8:30 AM–5:30 PM
• Days Off: Tuesday & Sunday
• Saturday availability and the full posted schedule are required.

Responsibilities

• Make outbound calls and engage potential customers in friendly, professional conversations
• Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
• Accurately enter and update customer information in our CRM systems
• Work toward individual and team lead and appointment goals
• Learn how to confidently handle questions and objections while working in a supportive, team-focused environment

Requirements

• High school diploma, GED, or equivalent
• At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
• Ability to reliably work the full posted schedule onsite in Highland Hills

Skills

• Communicate clearly and confidently with different types of people
• Comfortable using a computer while talking with customers
• Ability to learn and navigate new systems and software
• Dependable and motivated by goals
• Enjoy a fast-paced, team-oriented environment
• Coachable and willing to learn

Benefits

• Paid training from day one
• Ongoing coaching and support
• Monthly performance bonus opportunities in addition to your base pay
• Pay progression after 12 months

Pay

Starting pay: $18.75/hour

About Us

At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll work alongside a team that's focused on improving and succeeding together. Our Highland Hills/Beachwood location is conveniently located near I-271 and I-480 and is accessible from Warrensville Heights, Bedford, Maple Heights, Garfield Heights, Shaker Heights, Cleveland Heights, Cleveland, and surrounding east-side communities.

Window Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team—one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.