Call Center Insurance Agent (P&C Licensed)

About the role

MCI is seeking experienced call center insurance agents to join our team. This role involves resolving customer issues, selling new products and services, and ensuring a high-quality customer experience.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Primary contact for inbound/outbound sales via multiple channels
• Apply underwriting and eligibility guidelines to correctly price and bind policies according to established procedures
• Demonstrate a commitment to customer service, adding new customers while maintaining service levels and looking for multi-lining opportunities with existing accounts
• Leverage sales, marketing, and influence skills to assist with acquisition and retention of policyholders
• Escalate problems or inquiries as needed
• Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention
• Leverage opportunities to expand customer interactions to learn more about their current and future needs
• Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Skills

• Property and Casualty license required

Benefits

Compensation details, including starting salary, are based on experience and are subject to change. MCI offers a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience and is subject to change. Details are provided in the compensation and benefits section.

Schedule

Details regarding the work schedule are provided in the compensation and benefits section.