Call Center - Customer Support

About the role

Provide exceptional customer support to insurance clients in El Paso, TX. Handle inquiries via phone and email, assist with policy changes, and ensure customer satisfaction.

Responsibilities

• Answer incoming calls and emails promptly and professionally
• Process and update client policies as needed
• Handle escalated issues and provide solutions
• Follow up with clients to ensure satisfaction

Requirements

• Excellent communication skills
• Knowledge of insurance products and services
• Ability to work flexible hours including evenings and weekends

Qualifications

• High school diploma or equivalent
• Previous call center experience preferred

Skills

• Customer service orientation
• Problem-solving abilities
• Time management skills

Benefits

• Health insurance
• 401(k) plan
• Paid time off

Pay

$15.00 per hour

Schedule

Variable schedule to accommodate business needs