Call Center Customer Service

Accountabilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Perform other responsibilities as requested by leadership to support overall team objectives

Education and Experience

• A high school diploma or equivalent is required
• Three (3) or more years of experience in a call center or high-volume customer service environment are required
• Bilingual in English/Spanish is required
• The ability to manage a large volume of calls with professionalism, patience, and efficiency is required
• Strong communication skills, both verbal and written, to interact effectively with a diverse customer base are required
• An empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience are required

Schedule

8am-5pm PST, subject to change based on business needs.