Call Center Customer Service/Sales Operations

Job Description

This seasonal position is responsible for managing inbound and outbound calls, chats, and customer emails in a professional manner, consistent with See’s Candries standards for customer service, order accuracy, and sales goal achievement. The role focuses on building strong customer relationships, resolving customer inquiries, and supporting sales through effective upselling and suggestive selling techniques.

Pay and Benefits

The pay range for this position at the commencement of employment is expected to be between $19.50 and $20.50 per hour; however, base pay offered may vary depending on factors including geographic location, job-related knowledge, skills, experience, and other business considerations.

Position Responsibilities

• Provide exceptional customer service via phone, chats, and email, guided by See’s Core Principles.
• Handle customer interactions, including order entry, account creation, adjustments, literature requests, and tracking.
• Recommend products and programs tailored to customer needs.
• Process orders, payments, and shipping details accurately.
• Resolve customer issues promptly and professionally.
• Maintain knowledge of all product lines and programs, including eCommerce, Volume Savings, Fundraising, and Corporate Gifting.
• Duties can include handling inbound/outbound calls, chats, cases, tracing, and Yumraising support.
• Record compliments and complaints and process necessary adjustments.
• Support additional tasks assigned by management.

Minimum Qualifications

• Prior customer service experience; call center or sales/telemarketing preferred.
• A clear, friendly phone voice, with strong verbal and written communication skills.
• A high attention to detail and the ability to work quickly and accurately.
• Proficient typing and PC keyboard skills.
• Proficiency with Customer Relationship Management (CRM) systems and other business applications.
• A quick learner with a proactive and positive approach to change.
• Experience using Microsoft Excel for accurate data entry and maintaining organized records.

Preferred Qualifications

• Experience using Microsoft Excel for accurate data entry and maintaining organized records.
• Basic knowledge of Excel formulas and functions is a plus.
• Strong computer proficiency with the ability to efficiently navigate multiple applications and work effectively using a dual-monitor setup.
• Experience in logistics, shipment tracking, and freight tracing preferred.
• Knowledge of Less-Than-Truckload (LTL) shipping is a plus.