Customer Service Sales Representative - Call Center

About the role

Tuff Shed is recruiting for a full time Customer Service and Sales Representative located at our Lancaster, TX call center. Hybrid work schedule option available after Training: 2 days remote / 3 days in office.

Responsibilities

• Courteously and professionally communicates and corresponds with customers and Tuff Shed/HD partners via inbound and outbound calls, emails, and chat
• Sells Tuff Shed supplied wholesale products and services to HD customers; achieves all monthly goals
• Accurately tracks and reports customer leads via Salesforce CRM and sales via spreadsheets and JD Edwards data management system
• Promptly follows up with customer leads via phone, email, or chat after receiving lead information
• Secures sensitive customer information when sending personal information via email or the web with the security measures in place for Internet use, as well as shredding any printed materials with customers’ personal information
• Corresponds with the data entry department on customer orders, as necessary, to resolve any order issues

Requirements

• Highly motivated, with a competitive spirit
• Ability to work within a flexible schedule, including evenings and weekends (hours of operation are Mon-Sat 7:00am to 9:00pm, and 8:30am to 7:00pm on Sunday)
• Experience working in a call center or customer service environment preferred
• Sales experience, including direct sales/internet/phone sales preferred
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment
• Bilingual (English/Spanish) skills a plus

Qualifications

• High school diploma or equivalent

Skills

• Ability to solve problems using sound logic and good business judgment
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment

Benefits

• Competitive compensation
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off and Paid Holidays
• 401(k) plan
• On-Demand Access to Your Pay!

Pay

Competitive compensation

Schedule

Hybrid work schedule option available after Training: 2 days remote / 3 days in office