Call Center Customer Service

About the role

Are you ready to be the face of our client and provide outstanding service to their customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.

Responsibilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Perform other responsibilities as requested by leadership to support overall team objectives

Requirements

• High school diploma or equivalent required
• 3+ years of experience in a call center or high-volume customer service environment
• Bilingual in English/Spanish required
• Ability to manage a large volume of calls with professionalism, patience, and efficiency
• Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
• Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience

Schedule

8am-5pm PST, subject to change based on business needs.