Call Center Client Account Manager II

About the role

MCI is seeking an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery.

Responsibilities

• Develop a detailed understanding of client products and services
• Process design and implementation
• Client scorecards and business reviews
• Ongoing continuous improvement
• Issue identification and resolution
• Project management of new launches and initiatives
• Program efficiency and financial performance

Requirements

• 10+ years of experience
• Ability to learn customer service software applications
• Proficient in Microsoft Office Suite products
• Experience managing complex business process
• Effective communication skills
• Problem-solving and analytical ability
• Ability to multi-task in a fast-paced environment
• High school diploma or equivalent
• Minimum 18 years of age

Qualifications

• Strong public speaking skills
• Excellent at building strong professional relationships
• Display a high degree of ownership
• Strong work ethic

Skills

• Lean Six Sigma
• Six Sigma
• Project management certification

Benefits

Compensation details are provided in the job description. Additional benefits include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This is a full-time position requiring the employee to report to the office and travel up to 20% of their time.