Call Center Banking Specialist- Afternoon

About the role

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

Responsibilities

• Answer inbound customer service calls, emails and chats
• Avoidst credit card and consumer loan questions
• Fraud-related inquiries and authorizations
• Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Requirements

• 1 year of customer service experience required
• Banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Qualifications

Veterans and military family members are encouraged to apply.

Skills

Not specified

Benefits

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Pay

$20.00/hr

Schedule

Shifts 11am - 8pm and 1pm - 10pm