Call Center Bank Specialist

About the role

New Hampshire Mutual Bancorp (NHMB) is pleased to offer an exciting career opportunity for a Call Center Bank Specialist (CRC Specialist) to join their collaborative and customer-focused call center banking team.

Responsibilities

• Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
• Identifies customer needs, clarifies information, answers questions and processes requests
• Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

Requirements

• 1 to 3 years related banking and customer service support experience preferred
• Ability to communicate professionally using various communication channels including telephone, email and online chat
• Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
• Must be service focused and demonstrate the ability to maintain ongoing customer relationships
• Able to maintain composure in challenging interpersonal situations
• Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Qualifications

• Exceptional communication skills
• Strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Skills

• Service focused
• Problem solving
• Customer service
• Teamwork

Benefits

• Medical
• Dental
• Vision
• 401K (with Company match)
• Paid time off
• Paid parental leave
• Tuition reimbursement
• Professional development

Pay

Hourly Pay Range: $21.60 - $25.50 *Negotiable based on level of experience

Schedule

Full Time, 40 hours per week within the below days and times
Monday - Wednesday, 8:30AM-5:30PM
Thursday - Friday, 9:00AM-6:00PM
Occasional Saturday work between, 8:00AM-2:00PM