Call Center Bank Specialist

About the role

New Hampshire Mutual Bancorp (NHMB) is pleased to offer an exciting career opportunity for a Call Center Bank Specialist (CRC Specialist) to join their collaborative and customer-focused call center banking team.

Responsibilities

• Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
• Identifies customer needs, clarifies information, answers questions and processes requests
• Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

Requirements

• 1 to 3 years related banking and customer service support experience preferred
• Ability to communicate professionally using various communication channels including telephone, email and online chat
• Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
• Must be service focused and demonstrate the ability to maintain ongoing customer relationships
• Able to maintain composure in challenging interpersonal situations
• Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Qualifications

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

Skills

• Exceptional communication skills
• Strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Benefits

• Competitive salary
• Comprehensive benefit package including medical, dental, vision, 401K (with Company match)
• Paid time off
• Paid parental leave
• Tuition reimbursement
• Professional development

Pay

Hourly Pay Range: $21.60 - $25.50 *Negotiable based on level of experience

Schedule

Full Time, 40 hours per week within the below days and times
Monday - Wednesday, 8:30AM-5:30PM
Thursday - Friday, 9:00AM-6:00PM
Occasional Saturday work between, 8:00AM-2:00PM