Call Center Audits and Investigation (A&I) Fraud Agent- West Sacramento, CA-Hybrid

Summary

A&I Fraud Agents are responsible for responding to basic to moderately complex fraud telephone calls, handling requests for Medi-Cal and In-Home Supportive Services (IHSS) hotline complaints of fraud, waste, and abuse, and conducting stellar customer service.

What we're looking for

- High school diploma or G.E.D. - 6 months minimum, prefer more than 6 months of customer service or other telephone experience. - Experience working with organizational functions and personnel. - Experience working with fax machines, computer software, and telephone technology. - Experience working with and skilled in the use of help desk software.

What you should expect in this role

- Business and analytical critical thinking skills. - Communication skills both written and oral. - Ability to work independently, follow oral and written directions. - Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

Schedule

The position is hybrid but will be required to work onsite at the West Sacramento Office two to three days per week.

Pay

The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.