Call Center Associate- Life Insurance

About the role

The Customer Service Associate for Life Insurance will provide call center functional and/or technical support for a Group Life Insurance client. Key responsibilities include handling customer service inquiries, performing administrative support functions related to Group Insurance policies, liaising with other support teams, managing incoming communications, and ensuring proper documentation and follow-up.

Responsibilities

• Handles customer service inquiries via telephone and/or email
• Performs variety of complex clerical or administrative support functions related to Group Insurance policies
• Solves customer problems, incidents, issues, requests, and queries
• Liaises with other support teams or product teams as required to resolve requests and issues in a timely manner
• Ensures proper documentation, notification, escalation, tracking, and follow-up of all incidents
• Manages incoming telephone calls, emails, and/or faxes for Life Insurance benefits
• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency
• Demonstrates proficiency with client's incident management and knowledge management tools, client information systems, and service desk procedures
• Maintains understanding of the client's business needs as trained and maintains high customer satisfaction ratings
• Supports reporting functions, providing end-of-day status, data for weekly status reports, etc.

Requirements

• Ability to work a shift between the hours of 7 am to 7 pm
• This position currently offers a hybrid work schedule; however, the arrangement may change to a fully onsite schedule depending on organizational needs and/or job performance

Qualifications

• Minimum 1 year of experience in a call center environment
• Preferred qualifications include minimum 6 months of experience in the insurance industry, management process interpreting and applying member contracts and benefits, experience in the medical or insurance field, experience with reporting, and experience in a BPO/BPS environment
• Excellent written and verbal communication skills in English and/or Spanish

Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture