Call Center Associate- Life Insurance

About the role

The Customer Service Associate for Life Insurance will provide call center functional and/or technical support for a Group Life Insurance client. Key Responsibilities, Duties, and Benefits are outlined above.

Responsibilities

• Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
• Supports the resolution of customer problems, incidents, issues, requests, and queries.
• Liaises with other support teams, or product teams as required to resolve requests issues in a timely manner.
• Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Manages incoming telephone calls, emails, and/or faxes for Life Insurance benefits.
• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency.
• Able to learn and be proficient with client's incident management and knowledge management tools, client information systems, and service desk procedures.
• Demonstrates understanding of the customer's business needs as trained and maintains high customer satisfaction ratings.
• May perform follow up on incidents with customers to ensure customer satisfaction.
• Supports reporting functions providing end of day status, data for weekly status reports, etc.

Requirements

• Ability to work a shift between the hours of 7 am to 7 pm.
• This position currently offers a hybrid work schedule; however, please note that the arrangement may change to a fully onsite schedule depending on organizational needs and/or job performance.

Qualifications

• Minimum 1 year of experience in a call center environment.
• Preferred Qualifications: Minimum 6 months of experience in the insurance industry, management process interpreting and applying member contracts and benefits, experience in the medical or insurance field, experience with reporting, experience in a BPO/BPS environment, excellent written and verbal communication skills in English and/or Spanish.

Skills

• Knowledge of Group Insurance policies for Life Insurance products.
• Proficiency with client's incident management and knowledge management tools, client information systems, and service desk procedures.
• Ability to learn and adapt to new tools and processes.
• Strong problem-solving and communication skills.

Benefits

• Compensation at Accenture varies depending on a wide range of factors, including the specific office location, role, skill set, and level of experience.
• As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Pay

Hourly salary range varies based on location, ranging from $21.68 to $40.53 per hour.

Schedule

This position offers a hybrid work schedule; however, the arrangement may change to a fully onsite schedule depending on organizational needs and/or job performance.

Benefits

• Medical, dental, vision, life, and long-term disability coverage.
• A 401(k) plan.
• Bonus opportunities.
• Paid holidays.
• Paid time off.

Contact Us

To request an accommodation, please contact us at the provided email address or visit the Contact Us page. To learn more about our commitment to equal employment opportunity, please visit the Equal Opportunity Statement.