Call Center Agent-Travel Benefits
About the role
As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
Responsibilities
- Manage inbound calls throughout your entire shift
- Utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
- Handle emails and process requests while multitasking in a fast-paced environment
- De-escalate challenging calls
- Collaborate with the team
- Support side projects that showcase leadership and drive continuous improvement
- Maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards
Requirements
- Must be a Delta retiree who has experience with Deltamatic
- High School Diploma or equivalent
- Pass a criminal background check
- Strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- The ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
- Exceptional attention to detail with a collaborative approach to achieving shared team goals
- Pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- The ability to connect with an ethernet cable to a modem/router
Qualifications
- Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
Skills
Not specified
Benefits
Full Benefit Options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Pay
Pay Rate: $18.00/hour, which may be below your state's minimum wage. Please take this into consideration when applying.
Schedule
Remote Role – Full Time Hours: Monday - Friday 8am - 7pm EST (an 8-hour shift will be assigned between these hours)