Call Center Reservation Agent

Primary duties

• Pleasantly answer the phone and guide customer through the reservation process
• Answer any and all questions regarding travel, vessels, and company policy/procedure
• Book new travel, change/cancel existing reservations
• Enter payment information
• Sign customers up for our Rewards Program; explain benefits of program
• Explain all current promotions
• Advise customers how to use company website
• Explain different services that we offer
• Resolve customer complaints, guide them and provide any relevant info
• Report any issues/security issues to management

Qualifications

• Excellent communication skills
• Some experience with computers
• Call center experience preferred