Call Center Agent

About the role

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.

Responsibilities

• Ensure consistent delivery of a great patient experience that exceeds expectations of callers and clinic locations.
• Raise conversion rates from initial phone call to consultation and handle all other call types with empathy and a patient‑centric focus.
• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Answer questions succinctly and professionally and evaluate when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Present in a professional and educated manner to all customers, patients, and doctors that call in.
• Place outbound calls timely and with enthusiasm to assist, research and resolve issues to ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly, servicing multiple centers.
• Maintain knowledge of company products and customer service processes.
• Ability to handle a Call Center environment, work quickly and multi‑task.

Requirements

• 2+ years of experience in a high‑volume call center preferred (willing to train the right person).
• Ophthalmology experience helpful but not required.
• Bilingual (English/Spanish) is a plus.

Pay

USD $19.00/Hr. – USD $23.00/Hr.