Call Center Agent - Travel Benefits

About the role

As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Responsibilities

• Manage inbound calls throughout your entire shift
• Utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement

Requirements

• Must be a Delta retiree who has experience with Deltamatic
• High School Diploma or equivalent
• Pass a criminal background check
• Strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• The ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
• Exceptional attention to detail with a collaborative approach to achieving shared team goals
• Pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• The ability to connect with an ethernet cable to a modem/router

Qualifications

• Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Skills

Not specified

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience

Pay

Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Schedule

Remote Role – Full Time Hours: Monday - Friday 8am - 7pm EST (an 8-hour shift will be assigned between these hours)