Call Center Agent - Full Time (Tropicana Atlantic City)
Caesars Sportsbook is growing, offering exciting career opportunities in a dynamic environment that blends sports, sports betting, and technology. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service to customers on the move, ensuring they can place bets and receive payouts seamlessly.
About the role
In this role, you’ll be committed to providing the best service experience possible, with a passion for helping others and solving problems. Your success will come from ensuring every customer interaction ends with a satisfied bettor. You’ll thrive in a fast-paced environment where collaboration and problem-solving are key.
Responsibilities
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPIs agreed upon by you and your direct supervisor
- Engage in continual learning with hands-on training alongside other agents, leads, and management
- Provide the ultimate customer experience across all interactions (phone, email, etc.)
- Offer clear and accurate information to customers about their accounts and transactions
- Serve as a "thought leader" in resolving customer issues
- Perform other duties as assigned
Requirements
- Previous experience in a high-volume, fast-paced call center is a plus
- Must successfully complete a background check, drug screen, and obtain a gaming license where required
- Must be 21 years of age or older
- Excellent verbal and written communication skills
- Availability to work nights, holidays, and weekends
- Ability to multitask and prioritize work effectively
- Handle complaints and difficult situations with calm and patience
- Maintain high standards, showing initiative, proactivity, and professionalism
Essential Functions/Exposures
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office is required
Benefits
- Career growth with a "Promote from Within" culture
- Full-time employees eligible for benefits after a waiting period (medical, dental, vision, and 401k)
- Amazing company and team culture
Pay
$18.00 per hour
About Us
Caesars Sportsbook is part of Caesars Entertainment, the world’s premier gaming company with over 80 years of sports betting expertise. We’re proud to lead the industry in digital innovation, customer experience, and excellence. Our team is driven by the belief that every employee should be treated like royalty—because We Are All Caesars. From cutting-edge digital platforms like Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook to expanding retail locations and partnerships with major sports and entertainment brands, we’re building something extraordinary. Join us and help shape the future of gaming.