Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)

About the role

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. This is a full-time position.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Take messages for providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Make audit calls.

Requirements

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).
• Minimum one year of customer service experience (preferred).
• Ability to commute to Essex County, NJ (preferred).

Benefits

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two weeks paid training.
• Uniforms provided.
• 401(k) with company matching.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid sick time.
• Paid time off.
• Vision insurance.

Pay

$17.00 - $20.00 per hour

Schedule

Monday through Sunday 9am‑5pm with rotating weekends; one late night shift required weekly; evening shift Monday to Friday; weekends as needed. Expected hours: 37.5 per week.