Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Aid patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Requirements

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

Working Hours

Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type

Full-time

Pay

$17.00 - $20.00 per hour

Commensurate with experience

(Expected hours: 37.5 per week)

Benefits

• 401(k) with matching.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid sick time.
• Paid time off.
• Vision insurance.

Experience

Customer service: 1 year (Preferred)

Ability To

Commute Essex County, NJ (Preferred)