Call Center Agent - S/E Bilingual Preferred

Responsibilities

• Provide clients with key information to ensure they are well-prepared for their visit and to set clinic staff up for success.
• Book and reschedule appointments for Emancipet clients.
• Find and email client records promptly and accurately.
• Create an awesome first impression of Emancipet by warmly interacting with and engaging our clients telephonically.
• High volume accurate data entry across multiple software platforms.
• Maintain personal and team metrics (both in terms of quality and quantity).
• Additional duties as assigned.

Requirements

• A belief that people love their pets and will do what is best for them when given the opportunity.
• Able to work 40 hours per week, Monday through Saturday, between the hours of 6am – 6:30pm.
• Access to a reliable internet connection to support a clear online phone connection.
• Spanish/English bilingual.
• Ability to navigate Microsoft Word, Excel and Outlook easily (Google Sheets is a plus).
• Quick learner when it comes to navigating a new software.
• Strong listening skills and the ability to speak clearly, concisely, and with compassion.
• Customer focused and able to quickly adapt to different personality types.
• Ability to prioritize tasks and manage time effectively.
• Access to reliable transportation to/from Emancipet HQ in North Central Austin.
• Love for pets – and for the people connected to them!

Benefits

• Best In Class Health Coverage for You and Your Family
• The Benefit Package Includes:
• Health Insurance- 100% Emancipet-paid for employee coverage and children under 26.
• Dental- 100% Emancipet-paid for employee coverage and children under 26.
• Vision- 100% Emancipet-paid for employee coverage and children under 26.
• Telehealth- 100% Emancipet-paid Telehealth for your entire family: partner/spouse and all children under 26 (regardless of insurance status) that provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
• Life AD&D 100% Emancipet-paid.
• Voluntary Benefits include accident, cancer, supplemental life, short- and long-term disability, and more.
• Employee Assistance Program
• Support for Pet Family Members- $324 per year in free services or products through Emancipet
• Generous Paid Time Off- 9 paid holidays. 80 hours of PTO (increasing with tenure), with the ability to roll over 40 each year.
• Public Student Loan Forgiveness Program- This position qualifies for the program, with employment time counting towards qualifying years for loan forgiveness.
• 401k Plan- Employer matching: Emancipet matches half of your contribution up to 5% of your annual pay. Employees can participate from their first day at Emancipet.