Cage Shift Supervisor - Philadelphia

Why We Need Your Talents

We are seeking a dynamic and energetic leader joining our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Maintains Working Knowledge

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)

Guest Service and Communication

• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)

Training and Development

• Takes responsibility for making sure Team Members are trained and developed in Cage Operations
• Maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members

Skills Required

• Ability to analyze and interpret departmental needs and results
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations
• Ability to solve complex problems
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment
• Broad variety of tasks and deadlines requires an irregular work schedule

Must Haves

• One (1) to two (2) years of experience in casino cage operations or banking preferred
• High School diploma or GED equivalent required
• College degree or some level of secondary education preferred
• Must be able to comply with all state gaming regulations, which may include obtaining a license

Perks

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retail Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Lifetime Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
• You will work in an environment where smoking is allowed

Physical Requirements

• Walk up and down stairs to the Casino floor