Cage Shift Supervisor

Maintain a professional and pleasant attitude and appearance with co-workers and guests.

Perform all cashier functions as necessary.

Enforce and strictly adhere to all gaming regulations.

Train and develop the Cage staff using programs which will effectively meet employee development guidelines.

Ensure a thorough knowledge of departmental paperwork flow as it pertains to credits and debits.

Verify various types of pay-outs including drawing and tournament winners.

Generate end of shift reports for Title 31 purposes.

Turn in reports and paperwork to the Accounting department in a timely manner.

Perform disciplinary counseling as needed.

Maintain attendance records of hourly employees.

Generate and submit a weekly cashier schedule to Cage manager ensuring complete departmental coverage at all times.

Absorb and assist management with needs for high profile players.

Attend mandatory meetings/classes given by the property and attend all mandatory Cage meetings.

Maintain a working knowledge of all Cage equipment.

Troubleshoot and resolve problems in all cage areas in a professional manner.

Ensure a thorough understanding of fraud prevention and credit scams.

Verify all transactions $5,000 and up.

Provide department bank coverage as staffing levels and customer flow fluctuate.

Perform guest transactions, including but not limited to: redeeming casino chips, redeeming slot machine tickets, redeeming Race & Sports tickets, even money exchanges, foreign currency exchanges, cash advances, check cashing, marker/front money issuance/redemption.

Perform all duties as deemed necessary for the success of the department.

Qualifications

• One-year of Main Bank and Casino Cashier experience required.
• One-year Casino Credit experience (knowledge of Central Credit/Credit Reports) required.
• Prior Supervisory experience preferred.
• High School diploma is required. College degree in related field is preferred.
• Must be able to acquire a Gaming License and Alcohol Awareness Card.
• Must possess the ability to operate basic office equipment and programs like Microsoft Word, Excel, Outlook.
• Thorough working knowledge of Title 31, State and Federal Gaming and employment regulations a must.
• Must be able to bend, climb, crouch, push/pull, stand and walk for extended periods of times, carry and lift up to 25 pounds.
• Must be able to work in casino environment with possible exposure to: dust, dirt, high noise level, and smoke.