Cage Shift Supervisor

JOB SUMMARY

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Absorb and communicate daily staffing levels to maintain a budgeted level of employment.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
• Maintain compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.

REQUIRED SKILLS AND ABILITIES

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.
• The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.